Website Administrator

Nguyen Trong An

E-commerce & Content Operations · Remote

8+ years in IT and digital operations. I currently run nine live WordPress / e-commerce websites end-to-end — publishing products and content, keeping prices and schedules accurate, editing images and banners, and handling on-page SEO, QA and performance.

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Live websites managed

Years in IT & digital ops

Years working remote

500+

Keywords ranked Top 1–10

Profile

Website administrator comfortable owning a site from pre-launch to stable operation: preparing and publishing products, articles, prices, images and schedules; editing visuals and designing banners; applying on-page SEO; running QA on search, booking and contact-form features; and coordinating fixes with developers. Detail-oriented on prices and dates, a proven remote worker across time zones, and fluent enough in English to operate admin systems and communicate at work.

CMS & Website Operations

WordPressWooCommerceElementor DiviGutenbergProduct & price updates Pre-launch QALiteSpeed / WP Rocket

SEO & Analytics

On-page SEORank MathYoast Meta / titles / URLsImage optimization AhrefsSEMrushGA4Search Console

Design & Content

CanvaFigmaPhotoshop Banner designImage retouchingEditorial content

Collaboration & Tools

Remote / asyncNotionSlack Trello / JiraZendeskDeadline delivery

Experience

2025 — PresentNow

Website Administrator — Multi-site

Independent · 9 WordPress / e-commerce & content sites

Administer nine live websites end-to-end: publishing products, pages and articles, and keeping prices, images and listings accurate and consistent.
Edit and retouch images and build banners (Canva, Figma, Photoshop) to keep each site attractive and on-brand.
Apply on-page SEO across all sites — titles, meta, keywords, URLs and image optimization (Rank Math / Yoast, Ahrefs, Search Console).
Run QA on navigation, search, forms and links; coordinate fixes with developers; tune speed with LiteSpeed / WP Rocket.

12/2022 — 10/2025

IT Manager (Hybrid)

Apaoma Milk Tea Franchise

Led IT & digital operations for a 30-store chain and 30+ integrated systems (POS, inventory, CRM, cameras).
Implemented an omnichannel ordering / booking system (Weborder, Zalo OA, App) — cut internal order processing time ~90% and queue pressure ~30%.
Managed domains, hosting, webmail, web-order and payment accounts; drove ~20% growth in online revenue.
Administered 32 Fanpages (300,000+ followers) across Facebook, Zalo OA, Instagram, TikTok and YouTube.

03/2021 — 06/2025

IT Helpdesk (Remote)

CRVN Capital — Crypto & Blockchain Fund

Four years of fully remote support across time zones (Zendesk, Notion, Slack, Discord) with fast response and high resolution on 300+ weekly tickets.
Managed websites, social accounts and admin rights; maintained security (2FA / MFA, backups) and ran disaster recovery, including restoring a compromised YouTube channel.
Supported web/technical needs for partner projects (PiBridge, HanaGold, Onus, Pibase, Kardia Chain, Calo).

05/2018 — 06/2019

Affiliate Marketer & Website Owner

Amazon Associates · Independent

Independently built, optimized and managed 5 niche websites; scaled traffic to a peak of ~2,000,000 views/month.
Ranked 500+ keywords in Google Top 1–10 through keyword research and on-page SEO.
Monetized content and optimized conversions to a peak of ~$10,000/month.

2011 — 2018

Store Manager · IT Support · Web/Hosting Sales

Vien Thong A · Tia Sang Moi

Ran a retail store (revenue, staffing, inventory), provided hardware/software technical support, and sold & deployed website/hosting solutions — building accuracy and customer-facing habits.